Shipping & Delivery

All items are made-to-order. This means that when you place your order, we print that item just for you, one at a time for the best quality!

Due to the impact of COVID-19, the production and delivery times have been delayed by up to 8 business days than the time frame below. We truly apologize for this inconvenience and Thank you for your understanding and sympathy with us in this situation.

Wish you and your family all the best!

1.Will the product be shipped to my country?
Due to shipping restrictions, we ship to every country, and we will work very hard to do every transport job.

 

2.How much is the shipping cost?
With orders over $40.00, you can enjoy free flat shipping. Order value between $0-$39.99,Shipping cost $8.99. The shipping company is going to collect all orders after processing time and then ship out.

PS: During the sales seasonis coming, we will provide free shipping promotions throughout the site. stay tuned!

 

3.Do I need to pay extra taxes?
All product price in Mosesoul is Tax-Free, no tax is needed to be paid.

However, Each country has its own customs rules and policies. Please contact the local customs for more information. If import duties or taxes are charged in rare cases, the customer is responsible for paying these costs.

 

4.How long will my order take?
Delivery time = processing time + shipping time
(Excluding customs delays, weekends, holidays, and any unforeseen circumstances)
Processing time: 3-5 days
Standard transportation time: 8-12 days (It may be delayed for 3-5 days due to irresistible reasons such as the epidemic)
Courier time: 2-3 days

 

5.Would I get a tracking number?
When order is ready to be shipped, a tracking link will be sent to your email so you can follow your package all the way home. Please note that due to the work load of the shipping company like USPS these days, it would take 24-48 hours for your tracking number to update. Thanks for your kindly understanding.

 

6.What if the package does not arrive?
If the package has not been received 20 days after delivery, please contact us without hesitate We will send you package update or a full refund. Our customer support colleagues would handle all things well, via support@mosesoul.com

 

7.Incorrect Address:
Make sure you provide the correct address at checkout because

If there is incorrect or missing information that we can detect on our end, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order.

We are not responsible if your order gets delivered to the wrong address or returned to sender (as all of the items would be donated right after they come back to our warehouse)

If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.

Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering Mosesoul.com and if you have any questions, please don't hesitate to contact us via: support@mosesoul.com